From Chaos to Clarity: The AI Hybrid Search

Role

Product designer

Tools

Figma, Jira, Miro

Skills

UX/UI Design, Visual Design, Prototyping

Project summary

01

The problem

Traditional search experiences struggled to balance precision and exploration, while AI-generated answers alone lacked reliability, control, and transparency.

02

The goal

Design a hybrid search experience that combines AI-generated answers with structured content discovery, improving usability without sacrificing trust or control.

03

My role

Led the design of the hybrid search experience, defining interaction patterns, information hierarchy, and system behavior in collaboration with product and engineering teams.

04

Impact

A hybrid model that enables faster access to answers while preserving navigation and context, improving both efficiency and user confidence in complex search scenarios.

View full case study

View full case study

A new AI-powered search experience combining generative responses with a traditional document navigation.

The goal was simple: let users get quick, relevant insights while maintaining access to the depth of structured documentation. We designed a Hybrid Search experience that combines AI-generated responses with a traditional document-based view, allowing users to get quick contextual answers while keeping access to detailed, structured content while staying faithful to its privacy-by-design principles.

My Role

As Product Designer, I led the UX/UI design of the new search experience, working closely with the Front & backend teams and Technical writing team. My contributions included:

  • Defining the user flows for hybrid search.

  • Designing a clear dual-layer interface that balances speed and precision.

  • Collaborating on the integration of Retrieval-Augmented Generation (RAG) within the UX.

  • Prototyping and gathering feedback to refine.

Outcome

The new search experience significantly improved content discoverability and user trust, turning the search bar into a true assistant rather than a simple query box.

Recognized with the award for Best AI-Augmented User Experience in a Developer Portal, Hybrid Search demonstrates how AI and UX can work together enhancing understanding and findability.

UI Mobile